Frequently Asked Questions

Everything you need to know about outfitting your pet in style.

How do I choose the correct size for my pet?

We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length to ensure a comfortable and stylish fit.

What is your return policy for pet apparel?

We offer a 30-day return policy for all unworn items in their original packaging. For hygiene reasons, items must be free of pet hair and odors to be eligible for a full refund.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your pet's new wardrobe leaves our warehouse.

Are your pet clothes machine washable?

Most of our fashion items are machine washable on a gentle cycle. However, we recommend checking the specific care label on each garment for specialized instructions, such as hand-washing for delicate knits.

Do you offer international shipping?

Yes, Pet Store Direct ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.